Inbound Sales & Customer Solutions Specialist

SPECTRUM; Cramerton (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in a structured, in-office call center. You will manage inbound calls, resolve issues in real time, and identify opportunities to upsell products and services while strengthening customer satisfaction and loyalty.

The role requires a high school diploma or equivalent, 1+ year of sales experience, and fluency in English with bilingual Spanish support being a plus.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Ability to communicate clearly and professionally.
• Flexible schedule and overtime as requested.

Responsibilities

• Handle inbound calls from customers and resolve questions in real time.
• Identify opportunities to upsell or cross-sell products and services as appropriate.
• Explain products and services clearly to customers and retain accounts.
• Process orders and lookups within the billing system.
• Meet or exceed customer solutions activity goals.

Skills

English proficiency

Bilingual (Spanish & English)

Customer service

Sales experience

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in a structured, in-office call center. You will manage inbound calls, resolve issues in real time, and identify opportunities to upsell products and services while strengthening customer satisfaction and loyalty.

The role requires a high school diploma or equivalent, 1+ year of sales experience, and fluency in English with bilingual Spanish support being a plus.