Bilingual Sales & Customer Solutions Specialist

Jobtome

Tega Cay (SC)

On-site

USD 20,000 - 29,000

Full time

8 days ago

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Benefits offered by this job

Free Spectrum services (internet, TV,/

Mobile service

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in a US in-office call center. The role handles inbound calls, resolves issues in real time, and identifies opportunities to upsell or cross-sell products and services while strengthening customer satisfaction and loyalty.

Starting pay is $18/hour with incentives that can push total compensation well over $80,000/year. Join a fast-paced team focused on delivering excellent customer experiences, with access to Spectrum services and

Qualifications

1+ years of sales experience.
High school diploma or equivalent.
Ability to read, write, speak and understand English.
Bilingual in Spanish & English.

Responsibilities

Actively supporting efforts to simplify and enhance customer experience while maintaining high levels of professionalism and courtesy.
Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.