Bilingual Sales & Customer Solutions Rep — Inbound

Jobtome; Clover (SC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in our in-office call centers. You will handle inbound calls, resolve issues, and identify opportunities to upsell products while enhancing customer satisfaction and loyalty.

In this role, you will process orders in the billing system, explain our products, and strive to meet or exceed performance metrics in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• English reading/writing/speaking fluency.
• Able to work a Monday–Friday in-office schedule and overtime as needed.
• Bilingual in Spanish & English.

Responsibilities

• Handle inbound calls and resolve customer issues in real time.
• Upsell or cross-sell products and services where appropriate.
• Process orders in the billing system for existing and new accounts.
• Explain products clearly and maintain high customer satisfaction.
• Meet or exceed call handling metrics.

Skills

English proficiency

Communication skills

Bilingual Spanish & English

Flexible schedule

Sales aptitude

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in our in-office call centers. You will handle inbound calls, resolve issues, and identify opportunities to upsell products while enhancing customer satisfaction and loyalty.

In this role, you will process orders in the billing system, explain our products, and strive to meet or exceed performance metrics in a fast-paced environment.