Sales & Customer Solutions Pro — Up to $70K with Incentives

Jobtome; Matthews (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in a office setting in Matthews, NC. You will engage customers to resolve billing inquiries, upsell Spectrum’s video, data, and phone services, and maintain high levels of professionalism in every interaction.

This role requires English proficiency, 2+ years of call-center experience, and flexibility with hours. It offers competitive pay starting at $18/hour plus incentives that can push annual earnings beyond $70,000 for top

Qualifications

• Must be able to read, write, speak and understand English.
• Demonstrated knowledge of cable TV, data (internet) and voice services.
• Ability to work variable hours including weekends, holidays, and split days off.
• Strong verbal and written communication skills; professional demeanor.

Responsibilities

• Engage with customers to resolve billing questions, product inquiries and service complaints.
• Utilize telephone-based techniques to retain customers and upsell Spectrum services.
• Maintain professionalism in all customer interactions.
• Meet or exceed activity goals using defined call-handling metrics.
• Process orders in the billing system for retained accounts and new sales.
• Explain Spectrum products and compare with competitors to customers.
• Support customer experience improvements through every transaction.

Skills

English fluency

Customer service

Sales techniques

Phone sales

Problem resolution

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in a office setting in Matthews, NC. You will engage customers to resolve billing inquiries, upsell Spectrum’s video, data, and phone services, and maintain high levels of professionalism in every interaction.

This role requires English proficiency, 2+ years of call-center experience, and flexibility with hours. It offers competitive pay starting at $18/hour plus incentives that can push annual earnings beyond $70,000 for top