Customer Solutions Sales Rep — $18+/hr + Incentives to $70k

Jobtome; Iron Station (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum in Iron Station, NC is hiring a Sales and Customer Solutions Representative to retain customers and upsell integrated Spectrum services. This role emphasizes effective communication, problem solving, and a customer-first approach in a fast-paced office setting.

You’ll handle billing inquiries, explain products clearly, and use call techniques to meet targets while keeping professionalism at the forefront. Spectrum offers competitive pay and incentives with opportunities for advancement.

Qualifications

• 2+ years of call center experience in customer service or phone sales.
• High school diploma or equivalent required.
• Ability to read, write, speak and understand English.
• Demonstrated ability to communicate effectively with customers and colleagues.
• Experience handling billing inquiries and upsell opportunities is a plus.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s services.
• Maintain professionalism and courtesy in every interaction.
• Meet activity goals using call handling metrics and performance standards.
• Process orders in the billing system for retained accounts and new sales.
• Explain Spectrum’s products and compare them to competitors to drive decisions.
• Support customer experience improvements through each transaction.

Skills

English proficiency

Customer service

Sales techniques

Effective communication

Time management

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum in Iron Station, NC is hiring a Sales and Customer Solutions Representative to retain customers and upsell integrated Spectrum services. This role emphasizes effective communication, problem solving, and a customer-first approach in a fast-paced office setting.

You’ll handle billing inquiries, explain products clearly, and use call techniques to meet targets while keeping professionalism at the forefront. Spectrum offers competitive pay and incentives with opportunities for advancement.