Call Center Sales & Solutions Rep — $18+/hr + Incentives

Jobtome; Florida; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Incentives and career growth

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in the United States (Florida) to engage customers, resolve inquiries, and upsell our video, data, and voice services. You will excel in a fast-paced environment, maintaining professionalism and driving revenue growth while strengthening customer loyalty.

The role requires a high school diploma, strong English communication skills, and 2+ years of call center experience.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• 2+ years of call center experience in customer service or phone sales.
• Demonstrated working knowledge of cable communications products and services (video, data, voice).

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

Customer service

Sales techniques

Verbal communication

Written communication

Problem solving

PC skills

English proficiency

Education

High school diploma

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in the United States (Florida) to engage customers, resolve inquiries, and upsell our video, data, and voice services. You will excel in a fast-paced environment, maintaining professionalism and driving revenue growth while strengthening customer loyalty.

The role requires a high school diploma, strong English communication skills, and 2+ years of call center experience.