Sales & Customer Service Manager - Lead & Develop Team

Macy's, Inc.; The Woodlands (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

401(k) match

Paid time off

Holidays

Job summary

Macy’s, Inc. is seeking a Manager of Sales & Customer Service to ensure the best of Macy’s is on display and to drive exceptional customer experiences.

You will lead a team, coach staff, and optimize store performance while fostering a welcoming, knowledge-sharing environment that motivates colleagues. The role involves talent development, interview and staffing responsibilities, and collaborating across OMNI, Style, and Asset Protection.

Qualifications

• Bachelor’s degree or equivalent work experience in related field preferred.
• High School diploma or equivalent accepted.
• 3–5 years of management experience in retail.

Responsibilities

• Build and lead a productive team to engage customers and create memorable shopping experiences.
• Exceed sales goals by coaching, recognizing performance, and improving productivity.
• Review sales data to recognize colleagues and develop improvement strategies.
• Manage selling support including stockroom, signing, equipment, and merchandising.
• Support OMNI, Style, and Asset Protection operational areas.
• Conduct talent analysis and create career progression plans to retain top talent.
• Fill open positions, prioritizing internal candidates in Customer Experience roles.
• Interview, hire, train, coach, develop, and discipline team members to meet performance expectations.

Skills

Leadership

Customer Service Excellence

Sales & Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor's degree

High School diploma

Tools

Microsoft Office

Job description

Macy’s, Inc. is seeking a Manager of Sales & Customer Service to ensure the best of Macy’s is on display and to drive exceptional customer experiences.

You will lead a team, coach staff, and optimize store performance while fostering a welcoming, knowledge-sharing environment that motivates colleagues. The role involves talent development, interview and staffing responsibilities, and collaborating across OMNI, Style, and Asset Protection.