Retail Sales & Customer Service Manager — Lead & Inspire Team

Macy's; Philadelphia (Philadelphia County); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Merchandise discounts

Performance-based incentives

Annual merit review

Zusammenfassung

Macy's is seeking a Manager, Sales & Customer Service to lead a dynamic team on the selling floor, focusing on customer experience and loyalty initiatives. You will coach colleagues, optimize productivity, and ensure Macy's standards across service and operations.

This role requires 3-5 years in retail management, strong leadership, and excellent communication. You will partner with store teams to deliver memorable shopping experiences and store performance.

Qualifikationen

• Bachelor's degree or equivalent required.
• 3–5 years of management experience in retail.
• Must be able to lift 30 lbs and stand for extended periods.

Aufgaben

• Build a productive, enthusiastic team focused on customer engagement.
• Exceed sales goals by coaching and recognizing performance.
• Review data to develop strategies for improved results.
• Manage selling support including stockroom, signage, and merchandising.
• Support OMNI, Style, and Asset Protection areas.
• Conduct talent analysis and establish career progression plans.

Kenntnisse

Leadership

Customer Service

Sales Management

Analytics

Operations Mgmt

Cross-functional

Talent Dev

Conflict Resolution

Communication

Tech Proficiency

Ausbildung

Bachelor's degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

Macy's is seeking a Manager, Sales & Customer Service to lead a dynamic team on the selling floor, focusing on customer experience and loyalty initiatives. You will coach colleagues, optimize productivity, and ensure Macy's standards across service and operations.

This role requires 3-5 years in retail management, strong leadership, and excellent communication. You will partner with store teams to deliver memorable shopping experiences and store performance.