Customer Experience & Sales Leader

Macy's, Inc.; Village of Valley Stream (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's is hiring a Manager of Sales & Customer Service to ensure the best of Macy's is on display. You will lead the service team, focusing on loyalty and a welcoming shopping floor, while training and coaching colleagues to share knowledge and enthusiasm.

In this role, you will build a productive team, drive sales through coaching, analyze sales data to improve results, and coordinate with OMNI, Style, and Asset Protection to deliver an exceptional customer experience.

Qualifications

• 3–5 years of management experience in retail.
• Bachelor's degree or equivalent work experience encouraged to apply.
• Heavy lifting and standing for extended periods required.
• Flexible schedule based on department and company needs.
• Ability to lead and coach a diverse team.

Responsibilities

• Build and lead a productive, enthusiastic team to engage customers.
• Exceed sales goals through coaching and recognition.
• Review sales and rewards data to improve results.
• Manage selling support including stockroom, signing, equipment, and merchandising.
• Support OMNI, Style, and Asset Protection.
• Interview, hire, train, coach, and develop reports; manage performance.
• Maintain a flexible retail schedule including days, evenings, holidays, and weekends.
• Foster an inclusive environment and strong colleague relationships.

Skills

Leadership

Customer Service

Sales Performance

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor's degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office

Job description

Macy's is hiring a Manager of Sales & Customer Service to ensure the best of Macy's is on display. You will lead the service team, focusing on loyalty and a welcoming shopping floor, while training and coaching colleagues to share knowledge and enthusiasm.

In this role, you will build a productive team, drive sales through coaching, analyze sales data to improve results, and coordinate with OMNI, Style, and Asset Protection to deliver an exceptional customer experience.