Retail Sales & Customer Experience Leader

Macy's, Inc.; St. Louis (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy’s, Inc. is seeking a Manager, Sales & Customer Service to lead a frontline team, elevate customer experiences, and drive loyalty through coaching and motivational leadership.

You will oversee selling operations, review performance data, and collaborate across OMNI, Style, and Asset Protection to ensure a seamless shopping environment. Strong communication and hands-on coaching are essential.

Qualifications

• 3–5 years of management experience in retail.
• Bachelor’s degree or equivalent work experience.
• This role requires heavy lifting and standing for long periods.

Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
• Exceed sales goals by leading initiatives through coaching and recognition, optimizing productivity and efficiency
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
• Manage selling support, including the stockroom, signing, equipment, and merchandising
• Support other operational areas such as OMNI, Style, and Asset Protection
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet performance expectations
• Work a flexible retail schedule, including days, evenings, holidays, and weekends

Skills

Leadership and Team Building

Customer Service Excellence

Sales and Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor’s degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Macy’s, Inc. is seeking a Manager, Sales & Customer Service to lead a frontline team, elevate customer experiences, and drive loyalty through coaching and motivational leadership.

You will oversee selling operations, review performance data, and collaborate across OMNI, Style, and Asset Protection to ensure a seamless shopping environment. Strong communication and hands-on coaching are essential.