Sales & Customer Experience Leader

Macy's; Bakersfield (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy’s, Inc. seeks a Manager, Sales & Customer Service to lead the store’s customer experience, develop a high-performing team, and uphold Macy’s standards. You will coach staff, drive sales goals, analyze data, manage stockroom and merchandising, and partner with Omni, Style, and Asset Protection teams.

Ideal candidates have 3–5 years of retail management, a Bachelor’s degree or equivalent, and a passion for inclusive, award-winning service.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• High School diploma or equivalent encouraged.
• 3–5 years of management experience in retail.

Responsibilities

• Build and lead a productive, enthusiastic team focused on engaging customers and creating memorable shopping experiences.
• Exceed sales goals by coaching, recognizing performance, and optimizing productivity.
• Review sales data and loyalty programs to develop strategies that improve results.
• Manage selling support including stockroom, signage, equipment, and merchandising.
• Support OMNI, Style, and Asset Protection operations.
• Conduct talent analysis and create career progression plans to retain top talent.

Skills

Leadership

Customer Service

Sales Performance

Analytical Skills

Operations Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication

Technical Proficiency

Education

Bachelor's degree or equivalent

High School diploma or equivalent

Job description

Macy’s, Inc. seeks a Manager, Sales & Customer Service to lead the store’s customer experience, develop a high-performing team, and uphold Macy’s standards. You will coach staff, drive sales goals, analyze data, manage stockroom and merchandising, and partner with Omni, Style, and Asset Protection teams.

Ideal candidates have 3–5 years of retail management, a Bachelor’s degree or equivalent, and a passion for inclusive, award-winning service.