Retail Sales & Customer Experience Manager

Macy's, Inc.; Sarasota (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's, Inc. is seeking a Manager, Sales & Customer Service to lead a high-performing team on the sales floor, delivering exceptional customer experiences and training colleagues.

You will analyze sales data, coach staff, coordinate merchandise presentation, and collaborate across OMNI, Style, and Protection to drive loyalty. Join Macy's for a dynamic, inclusive environment with growth opportunities.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• 3–5 years of management experience in retail.
• Ability to lift and stand for extended periods and work a flexible retail schedule.
• Strong leadership and customer service focus with coaching skills.

Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
• Exceed sales goals by coaching, recognizing performance, and optimizing productivity.
• Review data to recognize colleagues and develop improvement strategies.
• Manage selling support including stockroom, signing, equipment, and merchandising.
• Support OMNI, Style, and Asset Protection operations.
• Interview, hire, train, and develop team members; address issues and ensure performance.

Skills

Leadership and Team Building

Customer Service Excellence

Sales and Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor's degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Macy's, Inc. is seeking a Manager, Sales & Customer Service to lead a high-performing team on the sales floor, delivering exceptional customer experiences and training colleagues.

You will analyze sales data, coach staff, coordinate merchandise presentation, and collaborate across OMNI, Style, and Protection to drive loyalty. Join Macy's for a dynamic, inclusive environment with growth opportunities.