Sales & Customer Service Manager: Lead Teams & Delight Customers

Macy's; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

401(k) match

Paid time off

Holidays coverage

Medical/Vision/Dental/Life Insurance

Job summary

Macy’s is hiring a Manager, Sales & Customer Service to champion outstanding customer experiences and lead a high-performing team in a busy retail store. You will drive loyalty, coach staff, and collaborate across departments to optimize sales outcomes.

Ideal candidates bring retail management experience, strong communication, and a passion for training and developing others. This role requires flexibility in scheduling and a commitment to Macy’s standards and culture.

Qualifications

• Bachelor's degree or equivalent required or preferred.
• 3–5 years of management experience in retail.
• Experience leading teams and coaching for results.
• Strong communication and relationship-building skills.

Responsibilities

• Lead a productive, enthusiastic team focused on delivering memorable customer experiences.
• Exceed sales goals by coaching and recognizing performance, boosting productivity.
• Utilize Sales and Star Rewards data to recognize colleagues and improve results.
• Oversee selling support including stockroom, signs, equipment, and merchandising.
• Support OMNI, Style, and Asset Protection functions as needed.
• Conduct talent analysis and establish career progression plans for key roles.
• Interview, hire, train, coach, and manage reports; address issues promptly.
• Maintain a flexible schedule including days, evenings, holidays, and weekends.
• Foster an inclusive environment and authentic connections with colleagues and customers.

Skills

Leadership

Customer Service

Sales Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication

Technical Proficiency

Education

Bachelor's degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office

Handheld devices

Job description

Macy’s is hiring a Manager, Sales & Customer Service to champion outstanding customer experiences and lead a high-performing team in a busy retail store. You will drive loyalty, coach staff, and collaborate across departments to optimize sales outcomes.

Ideal candidates bring retail management experience, strong communication, and a passion for training and developing others. This role requires flexibility in scheduling and a commitment to Macy’s standards and culture.