Customer Experience & Sales Leader

Macy's; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

401(k) match

Paid time off

Job summary

Macy’s in New York is seeking a Manager, Sales & Customer Service to lead a team, elevate the customer experience, and maintain Macy’s standards on the sales floor. You will coach staff, analyze sales data, and collaborate across OMNI, Style, and Asset Protection.

The role requires flexibility and a passion for delivering outstanding service in a dynamic retail environment. Join Macy’s to grow your leadership skills while helping customers find the perfect gifts and experiences during peak

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Retail management experience preferred.
• Strong communication and leadership skills.

Responsibilities

• Build a productive, enthusiastic team to engage customers and create memorable shopping experiences
• Exceed sales goals through coaching and recognition, optimizing productivity and efficiency
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
• Manage selling support, including the stockroom, signing, equipment, and merchandising
• Support other operational areas such as OMNI, Style, and Asset Protection
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
• Work a flexible retail schedule, including days, evenings, holidays, and weekends
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

Leadership

Team building

Customer service excellence

Sales performance management

Analytical skills

Operational management

Cross-functional support

Talent development

Conflict resolution

Communication skills

Technical proficiency

Education

Bachelor’s degree or equivalent work experience

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Macy’s in New York is seeking a Manager, Sales & Customer Service to lead a team, elevate the customer experience, and maintain Macy’s standards on the sales floor. You will coach staff, analyze sales data, and collaborate across OMNI, Style, and Asset Protection.

The role requires flexibility and a passion for delivering outstanding service in a dynamic retail environment. Join Macy’s to grow your leadership skills while helping customers find the perfect gifts and experiences during peak