Retail Sales & Customer Experience Manager

Macy's, Inc.; Bellevue (WA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

401(k) match

Paid time off

Paid holidays

Job summary

Macy’s, Inc. is seeking a Manager of Sales & Customer Service to lead the store team in delivering exceptional customer experiences and achieving sales goals.

This role focuses on coaching, talent development, and cross-functional collaboration across OMNI, Style, and Asset Protection. The ideal candidate will have 3–5 years of retail management experience, a Bachelor’s degree or equivalent, and the ability to work a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• 3-5 years of management experience in retail.
• Heavy lifting, standing, and moving as required by retail supervision duties.

Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
• Exceed sales goals by leading initiatives through coaching and recognition, optimizing productivity and efficiency.
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Support other operational areas such as OMNI, Style, and Asset Protection.
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover.
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
• Work a flexible retail schedule, including days, evenings, holidays, and weekends.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned

Skills

Leadership and Team Building

Customer Service Excellence

Sales and Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor’s degree or equivalent

High School diploma or equivalent

Job description

Macy’s, Inc. is seeking a Manager of Sales & Customer Service to lead the store team in delivering exceptional customer experiences and achieving sales goals.

This role focuses on coaching, talent development, and cross-functional collaboration across OMNI, Style, and Asset Protection. The ideal candidate will have 3–5 years of retail management experience, a Bachelor’s degree or equivalent, and the ability to work a flexible schedule including evenings, weekends, and holidays.