Sales & Customer Experience Captain

Macy's; San Juan (PR); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's is looking for a Selling and Support Captain to lead colleagues in delivering exceptional customer experiences and achieving sales goals. You will be an advocate for the customer, mentor teammates, and execute promotional and Omni selling initiatives under a People Leader’s guidance.

Full-time colleagues typically work 30+ hours per week, with benefits including health coverage, a 401(k) match, paid holidays, and opportunities for advancement within the store’s leadership track.

Qualifications

• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent required.
• Proficient in communicating effectively with customers and colleagues.

Responsibilities

• Lead colleagues in the execution and completion of assigned tasks.
• Provide fast feedback to ensure outstanding customer experiences.
• Promote Macy's mobile app to enhance in-store engagement.
• Maintain excellent customer service through problem solving and speedy resolutions.
• Foster a respectful, inclusive store environment and strong brand loyalty.

Skills

Customer service

Merchandising

Omni selling

Leadership

Communication

Education

High school diploma or equivalent

Tools

POS system

handheld devices

Job description

Macy's is looking for a Selling and Support Captain to lead colleagues in delivering exceptional customer experiences and achieving sales goals. You will be an advocate for the customer, mentor teammates, and execute promotional and Omni selling initiatives under a People Leader’s guidance.

Full-time colleagues typically work 30+ hours per week, with benefits including health coverage, a 401(k) match, paid holidays, and opportunities for advancement within the store’s leadership track.