Customer Experience Captain — Retail Sales & Service

Macy's; Henderson (NV); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

401k

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Holidays

Job summary

Macy's is hiring a Selling and Support Captain to serve as a customer advocate and brand ambassador on the sales floor. You will drive results through promotional and Omni selling initiatives, guided by a People Leader, and help shape a superior store experience.

Full-time hours (30+ per week) require flexibility for days, evenings, weekends and holidays. Expect opportunities for advancement into roles like Personal Stylist or Sales and Customer Experience Manager, with comprehensive benefits

Qualifications

• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent.
• Flexible availability including days, evenings, weekends and holidays.
• Proficient in communicating effectively with customers and providing clear direction to colleagues.

Responsibilities

• Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
• Lead colleagues in the execution and completion of assigned tasks.
• As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions.
• Enhance the in-store customer experience by promoting our Macy's mobile app.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
• Perform store opening and closing procedures, including accessing alarm system and settling the registers.
• Lead and participate in the adherence to our best in class merchandise standards.
• Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Customer service

Merchandising

Leadership

Communication

Education

High school diploma

Tools

POS system

Job description

Macy's is hiring a Selling and Support Captain to serve as a customer advocate and brand ambassador on the sales floor. You will drive results through promotional and Omni selling initiatives, guided by a People Leader, and help shape a superior store experience.

Full-time hours (30+ per week) require flexibility for days, evenings, weekends and holidays. Expect opportunities for advancement into roles like Personal Stylist or Sales and Customer Experience Manager, with comprehensive benefits