Customer Experience Captain

Macy's; Dededo Municipality (GU); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Tuition reimbursement

Job summary

Macy's is seeking a Selling and Support Captain to be an advocate for customers and a role model for colleagues. As an elevated hourly colleague, you will apply expertise in customer satisfaction, merchandising, and building brand loyalty.

You will drive results through promotional and Omni selling initiatives under the supervision of a People Leader. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per

Qualifications

• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent required.
• Strong communication and customer-service skills.

Responsibilities

• Fulfills customer orders and assists on the selling floor.
• Leads colleagues in completing assigned tasks.
• Promotes the Macy's app to enhance in-store experiences.
• Maintains merchandise standards and store presentation.
• Supports omni-channel selling initiatives.

Skills

Customer service

Merchandising

Communication

Flexibility

Retail experience

Education

High school diploma

Tools

POS system

Job description

Macy's is seeking a Selling and Support Captain to be an advocate for customers and a role model for colleagues. As an elevated hourly colleague, you will apply expertise in customer satisfaction, merchandising, and building brand loyalty.

You will drive results through promotional and Omni selling initiatives under the supervision of a People Leader. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per