Customer Experience Captain — Retail Leadership

Macy's; Tucson (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Merchandise discounts

Health benefits

401(k) match

Paid time off

Job summary

Macy’s is seeking a Selling and Support Captain to deliver outstanding customer service, merchandise the floor, and boost brand loyalty. You’ll drive promotional and Omni selling efforts under a People Leader, with opportunities to advance to Personal Stylist or Sales/Customer Experience Manager.

Full-time colleagues typically work 30+ hours per week; hours vary by business need and availability. This role emphasizes customer advocacy and teamwork within a dynamic store environment.

Qualifications

• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent required.
• Flexible availability including days, evenings, weekends and holidays.

Responsibilities

• Fulfill customer orders, merchandising, processing new products, or supervising the selling floor to deliver exceptional service.
• Lead colleagues in the execution and completion of assigned tasks.
• Provide fast feedback to improve every customer experience.
• Promote Macy’s mobile app to enhance in-store shopping.

Skills

Customer service

Merchandising

Brand loyalty

Team leadership

Communication

Education

High school diploma or equivalent

Tools

POS technology

RF equipment

Job description

Macy’s is seeking a Selling and Support Captain to deliver outstanding customer service, merchandise the floor, and boost brand loyalty. You’ll drive promotional and Omni selling efforts under a People Leader, with opportunities to advance to Personal Stylist or Sales/Customer Experience Manager.

Full-time colleagues typically work 30+ hours per week; hours vary by business need and availability. This role emphasizes customer advocacy and teamwork within a dynamic store environment.