Sales & Customer Experience Captain

Macy's; Miami Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Paid time off

Job summary

Macy's in South Beach is seeking a Selling and Support Captain to lead and inspire the sales floor, driving customer satisfaction and brand loyalty. You will manage merchandising, fulfill customer orders, and promote Macy's mobile app to enhance shopping experiences.

The role emphasizes leadership in a fast-paced retail environment with opportunities for advancement, including Personal Stylist or Sales and Customer Experience Manager. Full-time schedule varies by business needs.

Qualifications

• 1-2 years of direct retail experience preferred.
• Strong customer service mindset and leadership for store frontline teams.
• Ability to communicate expectations and priorities clearly.

Responsibilities

• Assist customers and lead colleagues on the selling floor.
• Promote store initiatives and Macy's mobile app.
• Support merchandising, product processing, and task supervision.
• Open/close procedures and register handling.
• Educate teammates on POS tech and RF equipment.

Skills

Customer service

Leadership

Retail operations

Communication

Education

High school diploma

Tools

POS systems

RF equipment

Job description

Macy's in South Beach is seeking a Selling and Support Captain to lead and inspire the sales floor, driving customer satisfaction and brand loyalty. You will manage merchandising, fulfill customer orders, and promote Macy's mobile app to enhance shopping experiences.

The role emphasizes leadership in a fast-paced retail environment with opportunities for advancement, including Personal Stylist or Sales and Customer Experience Manager. Full-time schedule varies by business needs.