Customer Experience Captain — Full-Time Retail Lead

Macy's; Florida; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Tuition reimbursement

401(k) match

Job summary

Macy's is seeking a Receiving Support Captain at West Dade Miami International. This elevated hourly role focuses on customer satisfaction, merchandising, and driving brand loyalty under People Leader guidance. Full-time schedules typically 30+ hours weekly; advanced promotions and Omni selling are emphasized.

Advancement paths include Personal Stylist or Sales and Customer Experience Manager. Benefits and paid time off are offered; hours vary by business needs.

Qualifications

• 1-2 years of direct retail experience preferred.
• Strong customer service and communication skills required.

Responsibilities

• Fulfill customer orders and merchandise the selling floor.
• Lead colleagues in executing assigned tasks.
• Provide fast feedback to improve the customer experience.
• Promote Macy's mobile app to enhance in-store engagement.
• Assist with opening/closing procedures and cash handling.
• Maintain merchandise standards and POS knowledge.

Skills

Customer service

Communication

Retail experience

Education

High school diploma or equivalent

Job description

Macy's is seeking a Receiving Support Captain at West Dade Miami International. This elevated hourly role focuses on customer satisfaction, merchandising, and driving brand loyalty under People Leader guidance. Full-time schedules typically 30+ hours weekly; advanced promotions and Omni selling are emphasized.

Advancement paths include Personal Stylist or Sales and Customer Experience Manager. Benefits and paid time off are offered; hours vary by business needs.