Customer Experience Captain: Retail Leader & Growth

Bloomingdale's Inc.; Dallas (TX); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Merchandise discounts

401(k) match with company contribution

Paid time off

Eight paid holidays

Tuition reimbursement

Job summary

Macy’s Inc. is seeking a Selling and Support Captain to champion customer satisfaction, merchandising excellence, and brand loyalty on the selling floor. You will drive results through promotional and Omni selling initiatives under a People Leader’s supervision.

Full-time schedule with 30+ hours per week; opportunities for advancement to Personal Stylist or Sales/Customer Experience Manager. Benefit-rich environment with health coverage, 401(k) match, paid time off, and holidays.

Qualifications

• 1-2 years of direct retail experience preferred
• High school diploma or equivalent required
• Flexible availability including days, evenings, weekends and holidays

Responsibilities

• Fulfill customer orders, merchandising and processing new products on the selling floor
• Lead colleagues in completing tasks and delivering exceptional service
• Provide fast feedback to improve customer experiences and store processes
• Promote Macy’s mobile app to enhance the in-store customer journey
• Open and close the store, assist with register operations and cash handling

Skills

Customer service

Merchandising

Brand loyalty

Education

High school diploma or equivalent

Tools

POS technology

RF equipment

Handheld devices

Job description

Macy’s Inc. is seeking a Selling and Support Captain to champion customer satisfaction, merchandising excellence, and brand loyalty on the selling floor. You will drive results through promotional and Omni selling initiatives under a People Leader’s supervision.

Full-time schedule with 30+ hours per week; opportunities for advancement to Personal Stylist or Sales/Customer Experience Manager. Benefit-rich environment with health coverage, 401(k) match, paid time off, and holidays.