Store Floor Captain: Lead Customer Experience

Macy's; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Paid holidays

Health coverage

Job summary

Macy’s is seeking a Selling and Support Captain to act as a customer advocate and role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, and loyalty, with advancement opportunities toward Personal Stylist or Sales and Customer Experience Manager.

Full-time schedules typically include 30+ hours per week; part-time 12-24 hours per week, depending on business needs and eligibility for benefits.

Qualifications

• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent.
• Excellent customer service and communication skills.

Responsibilities

• Fulfill customer orders and maintain merchandising on the selling floor.
• Lead colleagues in assigned tasks.
• Promote Macy's mobile app to enhance customer experience.
• Assist with opening/closing procedures and cash handling.
• Provide feedback to People Leaders to improve customer experience.
• Support total store activities and showroom standards.

Skills

Customer service

Communication

Leadership

Problem solving

Education

High school diploma or equivalent

Tools

POS technology

RF equipment

Job description

Macy’s is seeking a Selling and Support Captain to act as a customer advocate and role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, and loyalty, with advancement opportunities toward Personal Stylist or Sales and Customer Experience Manager.

Full-time schedules typically include 30+ hours per week; part-time 12-24 hours per week, depending on business needs and eligibility for benefits.