Sales & Customer Experience Captain

Bloomingdale's Inc.; Kentwood (MI); On-site; USD 22,730 - 36,864; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Paid holidays

Career development

Job summary

Macy's Inc. is hiring a Receiving Support Captain for Woodland in a full-time role. You will lead and mentor staff, supervise store operations, and focus on delivering exceptional customer experiences while promoting our omnichannel offerings.

The role emphasizes customer service excellence, team leadership, and collaboration with People Leaders to execute daily priorities and store standards.

Qualifications

• 1–2 years of direct retail experience preferred.
• High School Diploma or equivalent required.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Guide customer orders and supervise store floor activities.
• Lead colleagues to complete assigned tasks and deliver great service.
• Model customer-focused interactions and provide fast feedback.
• Resolve issues with a customer-first approach.
• Promote Macy's mobile app to enhance in-store experience.
• Assist with opening/closing procedures and register handling.

Skills

Customer service

Communication

Retail experience

Education

High School Diploma or equivalent

Job description

Macy's Inc. is hiring a Receiving Support Captain for Woodland in a full-time role. You will lead and mentor staff, supervise store operations, and focus on delivering exceptional customer experiences while promoting our omnichannel offerings.

The role emphasizes customer service excellence, team leadership, and collaboration with People Leaders to execute daily priorities and store standards.