Retail Customer Experience Captain

Bloomingdale's Inc.; Oak Brook (IL); On-site; USD 22,041 - 37,195; Full time

Job summary

Macy's Inc. in Oak Brook is seeking a Selling and Support Captain to energize the sales floor and deliver outstanding customer service.

As an elevated hourly colleague, you will drive customer satisfaction, merchandising, and brand loyalty while supporting promotions and Omni selling initiatives. Full-time schedule with 30+ hours per week; advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Qualifications

• 1-2 years of direct retail experience preferred.
• Flexible availability including days, evenings, weekends and holidays.
• Proficient in communicating effectively with customers and providing clear direction to colleagues.
• Self-starter in adapting quickly to changing customer expectations and needs.

Responsibilities

• Fulfilling customer orders, merchandising, processing new products, or supervising the selling floor to deliver exceptional customer service.
• Lead colleagues in the execution and completion of assigned tasks.
• Role model and provide fast feedback on how to make every customer experience outstanding.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions.
• Promote the Macy's mobile app to enhance in-store experiences.
• Meet with People Leaders to plan and monitor total store activities.

Skills

Customer service

Communication

Adaptability

Team leadership

Education

High school diploma or equivalent

Job description

Macy's Inc. in Oak Brook is seeking a Selling and Support Captain to energize the sales floor and deliver outstanding customer service.

As an elevated hourly colleague, you will drive customer satisfaction, merchandising, and brand loyalty while supporting promotions and Omni selling initiatives. Full-time schedule with 30+ hours per week; advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.