Retail Customer Experience Captain

Macy's; Oak Brook (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Tuition reimbursement

Employee Assistance Program

Job summary

Macy's is seeking a Selling and Support Captain in Oak Brook, Illinois. This full-time position emphasizes customer satisfaction and team leadership within a dynamic retail environment. Responsibilities include ensuring excellent customer service, leading team tasks, and promoting merchandise. Benefits include competitive pay, merchandise discounts, and tuition reimbursement. Ideal candidates should have retail experience and flexible availability. Join Macy's and be part of a storied organization, creating memorable moments for customers.

Qualifications

• 1-2 years of direct retail experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Self-starter in adapting quickly to changing customer expectations.

Responsibilities

• Fulfilling customer orders, merchandising, processing new products.
• Leading colleagues in the execution and completion of assigned tasks.
• Ensuring high level of customer service through problem-solving.

Skills

Customer satisfaction

Team leadership

Problem-solving

Effective communication

Education

High school diploma or equivalent

Tools

Point of sale technology

Job description

Macy's is seeking a Selling and Support Captain in Oak Brook, Illinois. This full-time position emphasizes customer satisfaction and team leadership within a dynamic retail environment. Responsibilities include ensuring excellent customer service, leading team tasks, and promoting merchandise. Benefits include competitive pay, merchandise discounts, and tuition reimbursement. Ideal candidates should have retail experience and flexible availability. Join Macy's and be part of a storied organization, creating memorable moments for customers.