Group Sales Coordinator

Fairmont Hotels & Resorts; Santa Monica (CA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Discounted rates

Learning programs

Planet 21 CSR programs

Career development

Job summary

Fairmont Miramar Hotel & Bungalows in Santa Monica is seeking a Sales professional for the Group Sales Office. Responsibilities include communicating client preferences, handling special arrangements, and preparing sales documents to support bookings and events.

Ideal candidates bring luxury hotel sales experience, strong English communication, and the ability to manage multiple tasks under pressure while maintaining excellent guest relations.

Qualifications

• Luxury hotel sales experience preferred.
• Computer literacy in Windows applications required.
• Experience with Opera Cloud and Microsoft Office preferred.
• Able to multi-task and work under pressure.
• Strong English communication, both written and spoken.

Responsibilities

• Communicates client preferences to cross-departmental teams.
• Review and action any special arrangements.
• Prepare sales-related documents throughout the sales process.
• Prompt response to internal and external guests’ inquiries.
• Cultivate and maintain relationships with clients and travel agency partners.
• Attend department and other property meetings as required.
• Greet and assist VIP clients and industry guests when visiting the property.

Skills

Multi-tasking

Organized

Initiative

English fluency

Tools

Opera Cloud

Microsoft Office

Job description

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade – famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Pay Rate: $31.50 USD Gross hourly

Job Description

Reporting to the Director of Group Sales, responsibilities and essential job functions include but are not limited to the following:

• Communicates client preferences to cross-departmental teams
• Review and action any special arrangements
• Prepare sales-related documents throughout the sales process
• Prompt response to internal and external guests’ inquiries
• Perform sites of the property
• File all internal and external events event bookings and include all required information for file creation and applicable maintenance
• Assist with incoming phone calls and emails to the Group Sales Office, qualify the inquiry and distribute
• Complete reservations for travel agent rates, complimentary stays and site inspections
• Cultivate and maintain relationships with clients and travel agency partners
• Attend department and other property meetings as required
• Greet and assist VIP clients and industry guest when visiting the property

Qualifications

• Previous Sales experience required; luxury hotel experience preferred
• Computer literate in Microsoft Window applications and/or relevant computer applications required
• Experience with Opera Cloud and Microsoft Office preferred
• Ability to multi-task and work under pressure
• Highly organized, results-oriented with ability to be flexible and to work well under pressure, strong level of initiative required
• Proven command of the English language, both oral and written. Excellent telephone etiquette. Proficient skills in proofreading and editing
• Managing budgets, schedules and reports
• A team player who enjoys contact with clients and general public

Additional Information

All your information will be kept confidential according to EEO guidelines.