Sales Associate

Rocky; Fairborn (OH); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Rocky in Fairborn, OH seeks a Sales Associate to deliver exceptional customer service and assist customers with product needs. You will process sales at the register, handle cash, and keep the store organized and merchandised.

The role emphasizes helping customers, meeting sales goals, and participating in team activities while representing Rocky’s long-standing heritage. Previous retail or cash-handling experience is a plus.

Qualifications

• Experience delivering friendly customer service.
• Ability to upsell and meet sales goals.
• Accurate cash handling and register operation.

Responsibilities

• Provide helpful customer service and identify customer needs.
• Process sales quickly and accurately at the register.
• Maintain store appearance and product placement per standards.
• Assist with stocking, receiving and merchandising.
• Support management to achieve sales and productivity goals.
• Maintain equipment and register area in good condition.
• Promote Ace Rewards program and process transactions.
• Attend monthly store meetings and follow policies.

Skills

Customer service

Sales skills

Cash handling

Tools

POS System

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.

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