Sales Associate

Rocky; Millis (MA); Hybrid; USD 2,066,000 - 2,755,000; Full time

Job summary

Rocky is seeking a Sales Associate to deliver exceptional customer service, process transactions quickly and accurately, and support store operations. You will engage customers, identify needs, and help with project requirements to drive sales.

Responsibilities include cashiering, merchandising, stocking, receiving shipments, and maintaining a clean, organized register area while promoting Ace Rewards and store promotions.

Qualifications

• Proven ability to mix exceptional customer service with sales skills.
• Cash register operations and sale transactions handled accurately.

Responsibilities

• Greet customers and determine their needs to drive sales.
• Ring up purchases and handle cash, returns, and credits.
• Maintain store cleanliness and stock during shifts.
• Assist in receiving shipments and stocking shelves.
• Ensure displays and end caps are merchandised and updated.
• Support store management in achieving sales goals and promotions.

Skills

Customer service

Sales skills

Cash handling

Merchandising

Communication

Tools

Cash register

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.

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