Sales and Service Specialist 43113

Hertz; Perry Hall (MD); On-site; USD 25,000 - 28,000; Full time

Job summary

Hertz Local Edition seeks a Mobility Specialist to facilitate fast, easy, and valued rental experiences for Lyft and Uber drivers. You will act as a brand ambassador, ensuring vehicles are clean, fueled, and ready for pickup while solving inquiries and coordinating reservations.

In this role, you will handle rental processing, billing questions, and program guidelines, while promoting additional services. A strong customer service mindset, communication skills, and ability to work weekends are

Qualifications

• Previous customer service experience.
• Ability to work in a fast-paced environment.
• Professionalism, enthusiasm and outstanding communication skills.
• Strong time management and organizational skills.
• Computer literate and detail oriented.
• Must have a valid driver’s license with an acceptable driving record.

Responsibilities

• Assist customers creating rental car reservations and processing rentals.
• Provide clean and safe vehicles for customers.
• Assist with post-rental inquiries involving rental and billing processes.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program and related topics.
• Maximize revenue opportunities by offering additional services where appropriate.
• Ensure vehicles are prepared for pickup with thorough inspections and fueling as needed.

Skills

Customer service

Communication skills

Time management

Organizational skills

Detail oriented

Teamwork

Sales ability

English proficiency

Tools

Computer literacy

Job description

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

• Wage: $18.50/hr.

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required.
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record.

Knowledge:

• Customer service resolution practices.
• Excellent communication techniques.
• Sales Management/Coaching ability.

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.