Sales and Service Specialist

Hertz-1; Richardson (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Hertz Local Edition is seeking a Mobility Specialist to serve as a brand ambassador for Lyft and Uber drivers, delivering the fastest and most valued rental car experience.

You will facilitate reservations, process rentals, prep vehicles, and answer questions about the Hertz/Lyft/Uber Rental Car Program in a fast-paced environment. Strong communication and dependable service are essential for success.

Qualifications

• Ability to provide excellent customer service in a fast-paced environment.
• Strong communication skills and professionalism.
• Willingness to work on weekends and holidays.
• Must be able to stand for long periods and work outdoors in all weather conditions.
• Valid driver’s license with acceptable driving record.
• Fluency in English; additional languages are a plus.

Responsibilities

• Ensure optimal operational efficiencies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles.
• Assist customers with post-rental inquiries involving rental and billing processes.
• Work in a fast-paced environment while delivering helpful customer service.
• Answer inquiries about the Hertz/Lyft/Uber Rental Car Program and related procedures.
• Maximize revenue opportunities by engaging customers after inquiries.
• Ensure vehicles are prepared for pickup, including damage checks, cleaning, refueling and fluid checks.

Skills

Customer service

Communication

Time management

Organizational skills

Teamwork

Flexibility

Multilingual

Computer literacy

Tools

Computer literacy

Job description

The Mobility Specialist, TNC, is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

Wage: $16.00/hr.

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service experience.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record.

Knowledge:

• Customer service resolution practices.
• Excellent communication techniques.
• Sales Management/Coaching ability.

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.