Sales and Service Specialist

Hertz; Pittsburgh (Allegheny County); Hybrid; USD 31,000 - 42,000; Full time

Job summary

Hertz Local Edition seeks a Mobility Specialist to serve as a brand ambassador, delivering the fastest, easiest rental car experience to Lyft and Uber drivers in the Pittsburgh area.

The role involves assisting with reservations, ensuring vehicles are clean and ready, handling inquiries, and promoting the Hertz/Lyft/Uber Rental Car Program with a focus on service and revenue opportunities.

Candidates must have excellent communication skills and a valid driver's license.

Qualifications

• Previous customer service experience preferred.
• Strong communication and sales skills.
• Willingness to work outdoors in all weather and weekends.

Responsibilities

• Assist customers with reservations, rentals, and vehicle prep.
• Provide clean, safe vehicles and handle post-rental inquiries.
• Answer calls about the Hertz/Lyft/Uber program and requirements.
• Communicate program procedures clearly to customers.
• Maximize revenue by identifying additional rental opportunities.
• Maintain vehicles and ensure readiness for pickup.
• Work in a fast-paced environment with a strong focus on customer service.

Skills

Customer service

Communication

Sales

Time management

Teamwork

Fluent English

Job description

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

Wage: $17.50/hr

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge:

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

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