Sales and Service Specialist 43173

Hertz-1; Harrisburg (Dauphin County); On-site; USD 22,000 - 29,000; Full time

Job summary

Hertz Local Edition is seeking a Mobility Specialist in Harrisburg to be a brand ambassador for Lyft and Uber drivers, delivering fast, friendly rental experiences. You will assist with reservations, prepare vehicles, and explain the Hertz/Lyft/Uber program to customers; wage is $17.50/hour.

This role requires excellent communication and customer-service skills, the ability to work in a fast-paced environment, and a valid driver's license. Weekend and holiday shifts may be required.

Qualifications

• Previous customer service experience.
• Valid driver's license with acceptable driving record.
• Ability to work in a fast-paced environment.
• Excellent communication skills.

Responsibilities

• Assist customers with rental reservations and post-rental inquiries.
• Prepare vehicles for customer pick-up and inspect for damage.
• Provide clean and safe vehicles to customers.
• Explain Hertz/Lyft/Uber Rental Car Program details.
• Maximize revenue opportunities by addressing customer questions.
• Answer phone inquiries about rental program, billing, extensions.

Skills

Customer service

Communication skills

Time management

Sales ability

Teamwork

English proficiency

Tools

Computer literacy

Job description

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

Wage: $17.50/hr.

What You’ll Do:

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required.
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record.

Knowledge:

• Customer service resolution practices.
• Excellent communication techniques.
• Sales Management/Coaching ability.

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.