Sales and Service Specialist

Hertz; Harrisburg (Dauphin County); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Hertz Mobility Specialist is a key member of the Hertz Local Edition team, acting as a brand ambassador to Lyft and Uber drivers. The role focuses on delivering the fastest, easiest, and most valued rental car experience while handling reservations, rentals, and post-rental inquiries.

The position requires strong customer service skills, clear communication, and the ability to work in a fast-paced environment. The team emphasizes professionalism and a high level of ownership in daily operations.

Qualifications

• Fast-paced environment adaptability.
• Strong written and oral communication.
• Excellent customer service experience.

Responsibilities

• Provide car reservations, rentals, and ensure clean, safe vehicles.
• Answer inquiries about rental program, requirements, billing, and extensions.
• Assist customers with post-rental questions and billing processes.
• Communicate Hertz/Lyft/Uber program details and procedures clearly.
• Maximize revenue opportunities through upselling and service excellence.
• Prepare vehicles for pickup, inspect for damage, and refuel as needed.
• Stand for long periods and work flexibly including weekends/holidays.

Skills

Customer service

Communication

Time management

Organizational skills

Team player

English proficiency

Job description

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

Wage: $17.50/hr

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge:

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply