Sales and Service Specialist

Hertz; Fort Worth (TX); On-site; USD 22,000 - 25,000; Full time

Job summary

Hertz Local Edition is seeking a Mobility Specialist, TNC to facilitate the quickest, easiest, and most valued rental experience for Lyft and/or Uber drivers in Fort Worth, TX. The role includes assisting with reservations, processing rentals and ensuring clean, safe vehicles for customers.

The position emphasizes exceptional customer service, professionalism, and effective communication in a fast-paced setting, with flexibility to work weekends and holidays as needed.

Qualifications

• Must have customer service experience.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Flexible shifts including weekends and holidays.
• Must have a valid driver’s license with acceptable driving record.

Responsibilities

• Assist customers in creating rental car reservations and processing rentals.
• Ensure vehicles are clean and ready for pickup, including checks for damage and refueling if needed.
• Handle post-rental inquiries related to rentals and billing.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program and related procedures.
• Maximize revenue opportunities by offering appropriate services to customers.
• Provide excellent customer service to enhance the rental experience.

Skills

Customer service

Communication

Time management

Documentation

Professionalism

Teamwork

Job description

The Mobility Specialist , TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

Wage : $16.00/hr

Ensure optimal operational efficacies to provide customers the best rental car experience

Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.

Assist customers with various post rental inquiries that involve the rental and billing process

Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.

Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.

Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.

Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.

Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge:

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply