Sales and Service Specialist 43112

Hertz; Pittsburgh (Allegheny County); On-site; USD 22,000 - 28,000; Full time

Job summary

The Mobility Specialist at Hertz is a brand ambassador who delivers the fastest, easiest rental experience for Lyft and Uber drivers. You will facilitate reservations, process rentals, and ensure clean, safe vehicles are ready for customers.

In this fast-paced role, you will communicate program details, handle inquiries, and seek revenue opportunities while maintaining high service standards. A valid driver's license is required.

Qualifications

• Experience in customer service and fast-paced roles is required.
• Strong communication and time-management skills are essential.
• Must have a valid driver's license and acceptable driving record.

Responsibilities

• Ensure optimal rental car experiences for customers.
• Assist with creating reservations and processing rentals.
• Provide clean vehicles and address post-rental inquiries.
• Handle inquiries about the Hertz/Lyft/Uber program and requirements.
• Communicate program details and procedures to customers.
• Maximize revenue opportunities by addressing customer needs.
• Prepare vehicles for pickup, including inspection and cleaning.

Skills

Customer service

Communication

Time management

Organizational skills

Teamwork

Valid driver's license

Sales awareness

Job description

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

Wage: $17.50/hr

What You’ll Do:

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge:

• Customer service resolution practices.
• Excellent communication techniques.
• Sales Management/Coaching ability.

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.