Sales and Service Specialist

Hertz; Maryland; On-site; USD 22,000 - 30,000; Full time

Job summary

Hertz Local Edition in Maryland is seeking a Mobility Specialist to serve Lyft/Uber drivers, facilitating the fastest and most valued rental car experience. You will assist customers with reservations, rentals, and ensuring safe, clean vehicles, while promoting the Hertz-Lyft-Uber program.

The role requires strong customer service, excellent communication, and ability to work in a fast-paced environment, with weekend and holiday shifts possible.

Qualifications

• Ability to work in a fast-paced environment with multiple tasks.
• Strong professionalism, enthusiasm, and communication skills are required.
• Previous customer service experience is preferred.

Responsibilities

• Assist customers with creating rental car reservations and processing rentals.
• Ensure vehicles are clean, safe, and ready for pickup.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program and related processes.
• Provide support for post-rental inquiries involving rental and billing.

Skills

Customer service

Communication skills

Time management

Organizational skills

Computer literacy

Driving license

Team player

Flexibility

Multitasking

Job description

The Mobility Specialist , TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

Wage: $18.50/hr

Ensure optimal operational efficacies to provide customers the best rental car experience

Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.

Assist customers with various post rental inquiries that involve the rental and billing process

Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.

Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.

Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.

Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.

Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge:

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply