Sales and Service Specialist

Hertz; Glen Burnie (MD); Hybrid; USD 22,000 - 29,000; Full time

Job summary

Hertz is seeking a Mobility Specialist for its Local Edition team in Glen Burnie, MD. You will act as a brand ambassador, facilitating the fastest, easiest rental experience for Lyft and Uber drivers.

In this role you will handle reservations, rentals, vehicle preparation, and responsive customer support while upholding Hertz standards.

Qualifications

• Ability to work in a fast-paced environment with a variety of tasks.
• Professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service experience.
• Strong time management and organizational skills.
• Computer literate and detail oriented.
• Must have a valid driver's license with an acceptable driving record.

Responsibilities

• Ensure optimal operations to provide the best rental car experience.
• Assist with reservations, processing rentals, and delivering clean, safe vehicles.
• Assist with post-rental inquiries involving rentals and billing.
• Work in a fast-paced environment with professional customer service.
• Answer calls about the Hertz/Lyft/Uber Rental Car Program and requirements.
• Communicate Hertz/Lyft/Uber program and procedures clearly.
• Maximize revenue by proactively upselling after inquiries.
• Prepare vehicles for pickup: check damage, clean interior/exterior, refuel, and fluids.

Skills

Customer service

Written communication

Oral communication

Time management

Team player

Job description

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

Wage: $18.50/hr

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge:

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply