Sales and Service Specialist

Hertz; Des Plaines (IL); On-site; USD 18,000 - 26,000; Full time

Job summary

Hertz Local Edition is seeking a Mobility Specialist to serve as a brand ambassador, facilitating the fastest, easiest rental car experience for Lyft/Uber drivers. The role involves processing rentals, ensuring clean, safe vehicles, and handling post-rental inquiries.

You will answer questions about the Hertz/Lyft/Uber Rental Car Program and help maximize revenue opportunities. The position requires strong communication, organizational skills, and the ability to work at a fast pace.

Qualifications

• Ability to work in a fast-paced environment with a variety of tasks.
• Strong professionalism, enthusiasm and communication skills.
• Prior customer service experience preferred.
• Good time management and organizational skills.
• Computer literate and detail oriented.
• Valid driver's license with acceptable driving record.

Responsibilities

• Assist customers creating a rental car reservation and processing rentals.
• Provide clean and safe vehicles for customers and assist with post-rental inquiries.
• Answer inquiries about the Hertz/Lyft/Uber Rental Car Program and related procedures.
• Maximize revenue opportunities by suggesting additional services.
• Prepare vehicles for pickup including inspection and fueling checks.

Skills

Customer service

Communication skills

Sales coaching

Teamwork

Time management

Attention to detail

English proficiency

Microsoft Office

Tools

Microsoft Office

Job description

The Mobility Specialist , TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

Wage : $16.25/hr

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge:

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply