Sales and Service Specialist

Hertz; Bedford (TX); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

Hertz Local Edition in Bedford, TX seeks a Mobility Specialist to facilitate a fast, valued rental car experience for Lyft and Uber drivers. You will handle reservations, rentals, vehicle prep, and inquiries, delivering friendly service while promoting the Hertz/Lyft/Uber Rental Car Program.

This role requires strong communication, attention to detail, and the ability to work weekends/holidays. Join a team focused on delivering exceptional customer experiences and maximizing revenue

Qualifications

• Minimum customer service experience preferred.
• Ability to work in a fast-paced environment with multiple tasks.
• Must have a valid driver's license with acceptable driving record.

Responsabilités

• Assist customers creating a rental car reservation and processing rentals.
• Provide clean and safe vehicles to customers and prepare vehicles for pickup.
• Handle post-rental inquiries related to rental and billing processes.

Connaissances

Customer service

Communication skills

Sales ability

Time management

Phone etiquette

English fluency

Outils

Computer literacy

Description du poste

The Mobility Specialist , TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

Wage : $16.00/hr

Ensure optimal operational efficacies to provide customers the best rental car experience

Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.

Assist customers with various post rental inquiries that involve the rental and billing process

Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.

Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.

Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.

Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.

Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge:

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply