Safety Products Customer Care Specialist

Buyers Barricades; North Richland Hills (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Buyers Barricades is seeking a Customer Service Representative to deliver exceptional customer experiences by answering questions about Buyers Safety products, taking orders, and processing returns. This full-time role emphasizes building rapport with customers and efficient problem-solving.

The position also requires coordination with the Operations team and outside sales representatives to ensure timely deliveries and accurate account setup, while maintaining up-to-date product knowledge.

Qualifications

• High School Diploma or equivalent.
• Customer Service experience.
• Intermediate skills with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multi-focus.
• Communication Skills.

Responsibilities

• Answer customer calls for price quotes, purchase orders, returns, and web cancellations.
• Handle inbound, unsolicited prospect calls.
• Assist walk-in customers.
• Achieve and maintain rapport with customers to give them the best possible service.
• Follow up with customers to ensure overall customer satisfaction.
• Work closely with the Operations department regarding deliveries.
• Collaborate with outside sales rep to determine necessary strategic sales approaches.
• Partner with Accounting to ensure new accounts are setup in a timely manner.
• Accurate file and document maintenance.
• Maintain knowledge on product lines and industry standards.
• Prepare appropriate reports in a timely manner.

Skills

Communication Proficiency

Dependable

Detail Oriented

Teamwork

Technical Capacity

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

Buyers Barricades is seeking a Customer Service Representative to deliver exceptional customer experiences by answering questions about Buyers Safety products, taking orders, and processing returns. This full-time role emphasizes building rapport with customers and efficient problem-solving.

The position also requires coordination with the Operations team and outside sales representatives to ensure timely deliveries and accurate account setup, while maintaining up-to-date product knowledge.