Customer Care & Sales Support Specialist

Hoyt Air; Buffalo (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

401(k) with company contribution

Job summary

DiVal Safety Equipment – Buffalo, NY is seeking a Customer Care Representative to join our team. This full-time, on-site role supports customers and our sales staff by processing quotes, orders, returns and exchanges, and by keeping CRM and order systems up to date.

You’ll gain product knowledge to assist customers and may cover retail tasks as needed. We value reliability, calm focus, and strong communication in a fast-paced environment, with regular daytime hours.

Qualifications

• High school diploma or GED required.
• Experience with CRM systems, Microsoft Office, or order entry preferred.
• Ability to learn new systems and stay organized.
• Strong customer service and communication skills.
• Reliable and punctual attendance.

Responsibilities

• Serve as primary point of contact for customers and sales team.
• Process quotes, orders, returns and exchanges.
• Provide updates on backorders, deliveries and customer requests.
• Coordinate with internal teams to resolve needs quickly.
• Maintain accurate information in CRM and order systems.
• Develop product knowledge to assist customers.
• Assist with customer-facing retail coverage and physical tasks as needed.
• Help identify ways to improve the customer experience and workflow.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

CRM systems

Microsoft Office

Job description

DiVal Safety Equipment – Buffalo, NY is seeking a Customer Care Representative to join our team. This full-time, on-site role supports customers and our sales staff by processing quotes, orders, returns and exchanges, and by keeping CRM and order systems up to date.

You’ll gain product knowledge to assist customers and may cover retail tasks as needed. We value reliability, calm focus, and strong communication in a fast-paced environment, with regular daytime hours.