Safety-First Client Relations Coordinator

Workplace Options; Birmingham (AL); On-site; USD 42,000 - 46,000; Full time

Job summary

Workplace Options is recruiting a Customer Relations Coordinator in Birmingham, Alabama to support the Safety First program. This full-time role handles client onboarding, communications, test result processing, and timely reporting while ensuring regulatory compliance.

The position involves administrative duties, document management, data tracking, and collaboration with stakeholders. Strong Excel/Office skills and attention to detail are essential for success.

Qualifications

• High School diploma required.
• Two years’ experience in the medical field (toxicology lab, doctor’s office, or hospital) – occupational drug and alcohol testing preferred.
• Two years data entry/clerical experience.
• Ability to multi-task and prioritize in a high-pressure, fast-paced environment.
• Proficiency in Microsoft Excel, Word, PowerPoint, and PDF software.
• Accuracy and attention to detail.
• Excellent organization and communication skills.
• Ability to meet deadlines/handle interruptions.
• Cooperative attitude and self-starter.
• Ability to work with a minimum of supervision.

Responsibilities

• Assist in onboarding of new clients, including communication with laboratories, collection sites, ordering supplies, and related duties.
• Sort and distribute incoming Safety First email; respond to all client correspondence within 2 hours (shorter for premier clients).
• Serve as back-up liaison with providers, clients, and Medical Review Officer.
• Ensure timely generation of random selections based on schedule.
• Reconcile unmatched random selections on a timely basis.
• Maintain statistics for DOT MIS reports.
• Process MRO-reviewable results throughout the day.
• Process negative results and report to clients at least every 2 hours.
• Ensure prompt turnaround time of result delivery to clients; report negative results within 24-48 hours, non-negative within 48-72 hours.
• Verify accuracy of information on results.
• Daily follow up and documentation on missing forms and affidavits.
• Index documents in the Document Management System.
• Assist in communication of results with MRO.
• Maintain orderly files and reports in compliance with regulations.
• Assist in Annual Reports preparation.
• Coordinate with other divisions on data processing and audits.
• Perform clerical duties and train staff as requested.
• Attend meetings as directed.

Skills

Attention to detail

Communication skills

Multitasking

Time management

Self-starter

Teamwork

Education

High School diploma

Tools

Microsoft Excel

Microsoft Word

PowerPoint

PDF software

Job description

Workplace Options is recruiting a Customer Relations Coordinator in Birmingham, Alabama to support the Safety First program. This full-time role handles client onboarding, communications, test result processing, and timely reporting while ensuring regulatory compliance.

The position involves administrative duties, document management, data tracking, and collaboration with stakeholders. Strong Excel/Office skills and attention to detail are essential for success.