Client Experience & Service Coordinator

Fusion HCR; Birmingham (AL); On-site; USD 38,000 - 50,000; Full time

Job summary

Fusion HCR is seeking a highly organized Client Services Coordinator in Birmingham, AL, to act as the key point of contact for clients. This role focuses on ensuring excellent client experiences through effective communication and service coordination.

The ideal candidate will thrive in a fast-paced environment and possess strong customer service skills. Responsibilities include managing inquiries, documenting interactions, and supporting internal projects to enhance service delivery.

Qualifications

• Strong customer service skills with excellent communication.
• Highly organized and detail-oriented.
• Ability to manage multiple priorities effectively.

Responsibilities

• Serve as the first point of contact for client inquiries.
• Coordinate service requests and maintain accurate documentation.
• Monitor service queues and provide timely follow-up.

Skills

Customer service and relationship-building skills

Verbal and written communication abilities

Organizational skills

Problem-solving skills

Computer skills

Job description

Fusion HCR is seeking a highly organized Client Services Coordinator in Birmingham, AL, to act as the key point of contact for clients. This role focuses on ensuring excellent client experiences through effective communication and service coordination.

The ideal candidate will thrive in a fast-paced environment and possess strong customer service skills. Responsibilities include managing inquiries, documenting interactions, and supporting internal projects to enhance service delivery.