Customer Relations Coordinator, Safety First

Workplace Options; Birmingham (AL); On-site; USD 42,000 - 46,000; Full time

Job summary

Workplace Options is recruiting a Customer Relations Coordinator in Birmingham, Alabama to support the Safety First program. This full-time role handles client onboarding, communications, test result processing, and timely reporting while ensuring regulatory compliance.

The position involves administrative duties, document management, data tracking, and collaboration with stakeholders. Strong Excel/Office skills and attention to detail are essential for success.

Qualifications

• High School diploma required.
• Two years’ experience in the medical field (toxicology lab, doctor’s office, or hospital) – occupational drug and alcohol testing preferred.
• Two years data entry/clerical experience.
• Ability to multi-task and prioritize in a high-pressure, fast-paced environment.
• Proficiency in Microsoft Excel, Word, PowerPoint, and PDF software.
• Accuracy and attention to detail.
• Excellent organization and communication skills.
• Ability to meet deadlines/handle interruptions.
• Cooperative attitude and self-starter.
• Ability to work with a minimum of supervision.

Responsibilities

• Assist in onboarding of new clients, including communication with laboratories, collection sites, ordering supplies, and related duties.
• Sort and distribute incoming Safety First email; respond to all client correspondence within 2 hours (shorter for premier clients).
• Serve as back-up liaison with providers, clients, and Medical Review Officer.
• Ensure timely generation of random selections based on schedule.
• Reconcile unmatched random selections on a timely basis.
• Maintain statistics for DOT MIS reports.
• Process MRO-reviewable results throughout the day.
• Process negative results and report to clients at least every 2 hours.
• Ensure prompt turnaround time of result delivery to clients; report negative results within 24-48 hours, non-negative within 48-72 hours.
• Verify accuracy of information on results.
• Daily follow up and documentation on missing forms and affidavits.
• Index documents in the Document Management System.
• Assist in communication of results with MRO.
• Maintain orderly files and reports in compliance with regulations.
• Assist in Annual Reports preparation.
• Coordinate with other divisions on data processing and audits.
• Perform clerical duties and train staff as requested.
• Attend meetings as directed.

Skills

Attention to detail

Communication skills

Multitasking

Time management

Self-starter

Teamwork

Education

High School diploma

Tools

Microsoft Excel

Microsoft Word

PowerPoint

PDF software

Job description

About this opportunity:

Workplace Options is proud to support our sister organisation, Behavioral Health Systems (BHS), in recruiting a Customer Relations Coordinator.

BHS operates one of the nation’s largest specialty preferred provider organizations (PPO), which is comprised of psychiatrists, psychologists, social workers, EAP providers as well as facility networks including hospitals, rehab/residential treatment centers, partial hospitalization programs and intensive outpatient programs.

Current Opportunity:Customer Relations Coordinator, Safety First

Location: Birmingham, Alabama

Full-time/Part-time: This is a full-time (40 hours per week) position.

Salary: $20 - $22 per hour plus competitive benefits offering

What you will do:

Reporting to the Director of Operations this position is responsible for assisting in the activities of Safety First Operations. The successful candidate will be responsible for client onboarding, managing communications, processing test results, and ensuring timely, accurate reporting while maintaining compliance with regulations, this is your chance to be part of something meaningful and transformative. The position also includes administrative duties such as document management, data tracking, coordination with stakeholders, and assisting with reports, audits, and training.

Responsibilities:

• Assist in the onboarding of new clients, including communication with laboratories, collection sites, ordering supplies, and other related duties as directed.
• Sort and distribute incoming Safety First email. All client correspondence must receive a response within 2 hours. For premier clients, this window may be much shorter.
• Serve as back-up liaison with providers, clients, and Medical Review Officer.
• Ensure timely generation of random selections based on schedule determined by Safety First
• Reconcile unmatched random selections on timely basis.
• Maintain statistical information on regular basis to produce accurate DOT MIS reports.
• Immediately process MRO-reviewable results throughout the day.
• Process negative results and report to clients no less than once every 2 hours.
• Ensure prompt turnaround time of result delivery to clients. Negative results should be reported to the client within 24-48 hours of collection. Non-negative results should be reported within 48-72 hours of collection.
• Verify accuracy of information on results.
• Daily follow up and documentation on missing chain of custody forms, outstanding affidavits, or problem specimens.
• Index documents in the Document Management Systems (DMS) on a timely basis throughout the day.
• Assist in the communication of results with the Medical Review Officer.
• Maintain orderly and accurate files and reports on a timely basis and in compliance with Federal/State regulations.
• Assist in preparation of Annual Reports.
• Cooperate with other divisions in data processing functions, accuracy, audits, etc.
• Ensure timely and accurate performance of clerical duties. Train clerical personnel as requested.
• Perform other related duties and special projects as directed. Attend meetings as directed.

Qualifications/Skills:

• High School diploma
• Two years’ experience required in the medical field (toxicology laboratory, doctor's office, or hospital) – occupational drug and alcohol testing experience preferred
• Two years data entry/clerical experience
• Ability to multi-task and prioritize in a high-pressure, fast paced environment
• Proficiency in Microsoft Excel, Word, PowerPoint, and PDF software
• Accuracy and attention to detail
• Excellent organization and communication skills
• Ability to meet deadlines/handle interruptions
• Cooperative attitude and self-starter
• Ability to work with a minimum of supervision

For further information about BHS please see https://behavioralhealthsystems.com/providers/

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