Customer Relations Coordinator, Safety First

Work Place Options; Birmingham (AL); On-site; USD 28,000 - 30,000; Full time

Job summary

Workplace Options in Birmingham, Alabama, is seeking a Customer Relations Coordinator for Safety First. This full-time role supports onboarding, communications, test result processing, and reporting while ensuring accuracy and regulatory compliance.

Reporting to the Director of Operations, you'll handle client onboarding, coordinate with laboratories and collection sites, manage documents, and assist with audits, training, and annual reports.

Qualifications

• Two years data entry/clerical experience in medical or related settings.
• Proficiency with Excel, Word, PowerPoint, and PDF software.
• Strong organizational and communication skills; able to multi-task.
• Ability to meet deadlines in a fast-paced environment.

Responsibilities

• Assist in onboarding clients and coordinating with laboratories and collection sites.
• Manage daily communications, ensure timely email responses within 2 hours.
• Process test results and maintain compliance with regulations.
• Produce accurate DOT MIS reports and assist with audits and trainings.
• Maintain DMS files and support annual reporting.

Skills

Attention to detail

Communication skills

Microsoft Excel

Data entry

Organizational skills

Education

High School diploma

Tools

Microsoft Word

PowerPoint

PDF software

Job description

We know that finding a meaningful and rewarding job can be a long journey.

Our goal is to make that process as easy as possible for you. Start your journey with us by browsing available jobs.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

Nous savons que la recherche d'un emploi intéressant et gratifiant peut être un long parcours.

Notre objectif est de rendre ce processus aussi facile que possible pour vous. Commencez votre parcours avec nous en consultant les offres d'emploi disponibles.

Chez Workplace Options, nous nous engageons à construire un lieu de travail où les individus se sentent habilités à apporter leur entièreté au travail, sans jugement ni crainte de discrimination, and nous en sommes responsables. Nous comprenons qu'une organisation diversifiée n'est qu'un début et qu'elle aura besoin de soins et d'attention pour s'épanouir. Nous continuerons à prendre des mesures pour obtenir des résultats équitables et mesurables.

Nous nous efforçons de cultiver un espace où les différentes voix sont non seulement entendues, mais aussi activement recherchées et appréciées pour les perspectives uniques qu'elles apportent. En embrassant et en promouvant l'authenticité, nous visons à construire une communauté dynamique et inclusive qui favorise la collaboration, l'innovation, l'appartenance et l'épanouissement personnel.

Customer Relations Coordinator, Safety First

Birmingham, AL

Full Time

Customer Service

Entry Level

About This Opportunity

Workplace Options is proud to support our sister organisation, Behavioral Health Systems (BHS), in recruiting a Customer Relations Coordinator.

Current Opportunity: Customer Relations Coordinator, Safety First

Location: Birmingham, Alabama

Full-time/Part-time: This is a full-time (40 hours per week) position.

Salary: $20 - $22 per hour plus competitive benefits offering

What You Will Do

Reporting to the Director of Operations this position is responsible for assisting in the activities of Safety First Operations. The successful candidate will be responsible for client onboarding, managing communications, processing test results, and ensuring timely, accurate reporting while maintaining compliance with regulations, this is your chance to be part of something meaningful and transformative. The position also includes administrative duties such as document management, data tracking, coordination with stakeholders, and assisting with reports, audits, and training.

Responsibilities

• Assist in the onboarding of new clients, including communication with laboratories, collection sites, ordering supplies, and other related duties as directed.
• Sort and distribute incoming Safety First email. All client correspondence must receive a response within 2 hours. For premier clients, this window may be much shorter.
• Serve as back-up liaison with providers, clients, and Medical Review Officer.
• Ensure timely generation of random selections based on schedule determined by Safety First
• Reconcile unmatched random selections on timely basis.
• Maintain statistical information on regular basis to produce accurate DOT MIS reports.
• Immediately process MRO-reviewable results throughout the day.
• Process negative results and report to clients no less than once every 2 hours.
• Ensure prompt turnaround time of result delivery to clients. Negative results should be reported to the client within 24-48 hours of collection. Non-negative results should be reported within 48-72 hours of collection.
• Verify accuracy of information on results.
• Daily follow up and documentation on missing chain of custody forms, outstanding affidavits, or problem specimens.
• Index documents in the Document Management Systems (DMS) on a timely basis throughout the day.
• Assist in the communication of results with the Medical Review Officer.
• Maintain orderly and accurate files and reports on a timely basis and in compliance with Federal/State regulations.
• Assist in preparation of Annual Reports.
• Cooperate with other divisions in data processing functions, accuracy, audits, etc.
• Ensure timely and accurate performance of clerical duties. Train clerical personnel as requested.
• Perform other related duties and special projects as directed. Attend meetings as directed.

Qualifications/Skills

• High School diploma
• Two years’ experience required in the medical field (toxicology laboratory, doctor's office, or hospital) – occupational drug and alcohol testing experience preferred
• Two years data entry/clerical experience
• Ability to multi-task and prioritize in a high-pressure, fast paced environment
• Proficiency in Microsoft Excel, Word, PowerPoint, and PDF software
• Accuracy and attention to detail
• Excellent organization and communication skills
• Ability to meet deadlines/handle interruptions
• Cooperative attitude and self-starter
• Ability to work with a minimum of supervision

For further information about BHS please see https://behavioralhealthsystems.com/providers/

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