SaaS SMB Onboarding & Training Lead

Connecteam; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Connecteam is seeking an SMB Onboarding Manager to guide small and growing businesses through the critical onboarding phase for our deskless workforce platform. You will partner with SMBs to ensure successful adoption, configure Connecteam to their needs, and drive measurable value that sets the foundation for long‑term success.

In this role you will own end-to-end onboarding, deliver tailored training, and help clients achieve quick wins while establishing strong usage habits to boost

Qualifications

• 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles.
• Experience working with SMB clients.
• Strong presentation and training skills.
• Tech-savvy with the ability to quickly learn and explain software solutions.
• High level of organization and ability to manage multiple onboarding projects simultaneously.

Responsibilities

• Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation.
• Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs.
• Guiding customers to quick wins that showcase the platform’s value and increase adoption.
• Ensuring customers establish strong usage habits that drive retention and satisfaction.
• Identifying at-risk clients early and creating proactive strategies to mitigate churn.

Skills

SaaS onboarding

SMB clients

Training sessions

Presentation skills

Tech-savvy

Organizational skills

Startup environment

Empathy and energy

Job description

Connecteam is seeking an SMB Onboarding Manager to guide small and growing businesses through the critical onboarding phase for our deskless workforce platform. You will partner with SMBs to ensure successful adoption, configure Connecteam to their needs, and drive measurable value that sets the foundation for long‑term success.

In this role you will own end-to-end onboarding, deliver tailored training, and help clients achieve quick wins while establishing strong usage habits to boost