SaaS Renewals & Revenue Ops Manager

Cisco Systems, Inc.; Seattle (WA); Remote; USD 144,000 - 212,000; Full time

Job summary

Cisco, through its Splunk division, is seeking an experienced renewals operations leader to manage day-to-day business operations, coordinate key activities, and ensure renewals run efficiently and at scale.

The role requires coordinating with Sales, CX, Finance, Product and Operations to drive renewal performance, improve processes, and deliver dashboards and insights for leadership reviews.

Qualifications

• 5+ years of experience in SaaS renewals or recurring revenue operations.
• Experience coordinating cross-functional initiatives across Sales, Renewals, CX, Finance or Ops.
• Analytical, organized and able to translate data into insights.
• Experience improving processes, workflows and driving accountability across stakeholders.
• Strong communication and stakeholder management across leadership levels.

Responsibilities

• Drive renewal performance, monitor pipeline, retention, attrition and expansion; identify risks and opportunities.
• Lead cross-functional execution with Sales, Renewals, CX, Finance, Product and Operations to resolve issues.
• Improve processes by identifying gaps, streamlining workflows, standardizing repeatable processes and automating where possible.
• Develop dashboards and actionable insights to inform decisions and maintain visibility into renewals health.

Skills

SaaS renewals

Cross-functional leadership

Analytical skills

Process improvement

Stakeholder management

Tools

CRM

Renewals systems

BI tools

Workflow automation

Job description

Cisco, through its Splunk division, is seeking an experienced renewals operations leader to manage day-to-day business operations, coordinate key activities, and ensure renewals run efficiently and at scale.

The role requires coordinating with Sales, CX, Finance, Product and Operations to drive renewal performance, improve processes, and deliver dashboards and insights for leadership reviews.