Renewals Program Manager - Splunk (Remote)

Cisco Systems; Miami (FL); Remoto; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end platform for a hybrid, multi-cloud world. This role leads strategic renewal programs, aligning Sales, Renewals, Finance, and Operations to drive recurring revenue and improve customer retention.

The ideal candidate will use data, dashboards, and forecasting models to monitor performance, define KPIs, and inform strategic decisions.

Competenze

• Minimum qualifications: 5+ years of related experience.
• Preferred: experience in software renewals, SaaS subscription management, customer retention, or recurring revenue models.
• Preferred: ability to lead cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product teams.
• Preferred: experience developing and optimizing renewals processes, improving renewal rates, reducing churn, and driving recurring revenue growth.
• Preferred: analytical skills with data, dashboards, and forecasting models to monitor program performance.
• Preferred: experience defining and tracking KPIs including renewal rates, GRR/NRR, forecast accuracy, and operational efficiency.
• Preferred: ability to translate strategic objectives into actionable program roadmaps and scalable operating models.
• Preferred: PMP, CPMAI and Lean Six Sigma certifications.

Mansioni

• Leads strategic and operational programs that advance renewals performance and drive recurring revenue.
• Translates business strategy into actionable program roadmaps and aligns cross-functional teams.
• Leverages data, dashboards, and forecasting models to monitor performance and identify risks.
• Establishes governance, metrics, and accountability frameworks to drive visibility and manage dependencies and risks.
• Partners with senior leaders to streamline renewals operations and enable process integration.

Conoscenze

Forecasting

Data analysis

Cross-functional leadership

Analytical thinking

Strumenti

Salesforce

Clari

Descrizione del lavoro

The application window is expected to close on: 11/26/2026

Meet the Team :

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back!

Your Impact:

Leads strategic and operational programs that advance renewals performance, drive recurring revenue growth, and improve customer retention across Splunk and Cisco. Translates business strategy into actionable program roadmaps, aligning cross-functional teams around shared priorities, measurable outcomes, and scalable execution. Leverages data, analytics, and AI-enabled insights to improve forecasting, identify renewal risks and opportunities, optimize processes, and inform strategic decision-making. Establishes program governance, performance metrics, and accountability frameworks to drive visibility, manage dependencies, and mitigate risks across complex initiatives. Partners with senior leaders and cross-functional stakeholders to streamline renewals operations, enable process integration, and deliver continuous improvements that enhance business performance and customer outcomes.

Minimum Qualifications:

• 5+ years of related experience.

Preferred Qualifications:

• Experience in software renewals, SaaS subscription management, customer retention, or recurring revenue business models.

• Ability to lead complex, cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product teams.

• Experience developing and optimizing renewals processes, improving renewal rates, reducing churn, and driving recurring revenue growth.

• Analytical skills with experience using data, dashboards, and forecasting models to monitor program performance, identify risks, and inform strategic decisions.

• Experience defining and tracking KPIs, including renewal rates, gross and net revenue retention (GRR/NRR), forecast accuracy, and operational efficiency.

• Ability to translate strategic business objectives into actionable program roadmaps, measurable outcomes, and scalable operating models.

• Experience with CRM, sales operations, and renewals tools, such as Salesforce, Clari, or similar platforms.

• PMP, CPMAI and Lean Six Sigma certifications.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology