Strategic Renewals Programs Lead

Cisco Systems; Miami (FL); Teletrabalho; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end platform for a hybrid, multi-cloud world. This role leads strategic renewal programs, aligning Sales, Renewals, Finance, and Operations to drive recurring revenue and improve customer retention.

The ideal candidate will use data, dashboards, and forecasting models to monitor performance, define KPIs, and inform strategic decisions.

Qualificações

• Minimum qualifications: 5+ years of related experience.
• Preferred: experience in software renewals, SaaS subscription management, customer retention, or recurring revenue models.
• Preferred: ability to lead cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product teams.
• Preferred: experience developing and optimizing renewals processes, improving renewal rates, reducing churn, and driving recurring revenue growth.
• Preferred: analytical skills with data, dashboards, and forecasting models to monitor program performance.
• Preferred: experience defining and tracking KPIs including renewal rates, GRR/NRR, forecast accuracy, and operational efficiency.
• Preferred: ability to translate strategic objectives into actionable program roadmaps and scalable operating models.
• Preferred: PMP, CPMAI and Lean Six Sigma certifications.

Responsabilidades

• Leads strategic and operational programs that advance renewals performance and drive recurring revenue.
• Translates business strategy into actionable program roadmaps and aligns cross-functional teams.
• Leverages data, dashboards, and forecasting models to monitor performance and identify risks.
• Establishes governance, metrics, and accountability frameworks to drive visibility and manage dependencies and risks.
• Partners with senior leaders to streamline renewals operations and enable process integration.

Conhecimentos

Forecasting

Data analysis

Cross-functional leadership

Analytical thinking

Ferramentas

Salesforce

Clari

Descrição da oferta de emprego

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end platform for a hybrid, multi-cloud world. This role leads strategic renewal programs, aligning Sales, Renewals, Finance, and Operations to drive recurring revenue and improve customer retention.

The ideal candidate will use data, dashboards, and forecasting models to monitor performance, define KPIs, and inform strategic decisions.